SHOPPERS: Please understand some things…
I work as a call center for a major retailer, some advice
1) READING IS FUNdMENTAL: You are entering a legal contract when you purchase. Retailers have legal departments that write this stuff… There are exceptions and all kinds of details Shoppers tend to not know because they refuse to read more than the 1st line… Ignorance is no Excuse for the law
2) This is not Bait & Switch and other illegal advertising practices. Your silly accusations will not change the situation.
3) Retailers issue refunds at the time of cancellation… Your Bank and Credit card company may hold this refund up to 10 BUSINESS days before they put that refund into your account… Don’t scream at the retailer, call your bank.
4) Retailers have sent out record numbers of packages. This goes to say that there will be record amounts of problems. Sorry if you are one of those.
5) Shoppers also have a record number of returns. One major reason is buyers remorse of over spending… No offense but thank-you for contributing to the problem. Don’t have the money don’t hit the complete transaction button.
6) Retailer Greed: Yes greed is a problem with retailers trying to make a buck… And you spent 10 hrs on the phone trying to get an extra $5 off. Time, I figure, is worth $20 hr… so are you spending $200.00 to save $5? That’s greed also! Retailer greed is based upon the greed of the customer… that’s the greed that leads to most problems! Once again Thank-You for your contributions. PS: Jesus gave up his wealth that he may come and buy back those he loved from slavery, paying his all (His very life). Americans (even the conservative Christian types) Spend money they don’t have to buy someone they “love” something for the biggest discount possible, so as to not impact their own wants to much…. and then demand free shipping! (Total Disconnect)
7) Many Major problems with incorrect addressing on packages… It’s not the retailer’s fault you don’t know your address… Make sure you do it right the first time…
8) There ain’t no Magic Wands… things don’t change because you want them. They will change when we use a correct procedure to correct the problem… NO we can’t make an exception, everyone’s problems will be treated in the same way.
9) Emotionalism will not solve the problem… I understand that this is a Xmas present… that info doesn’t effect the solution… My computer system doesn’t really care if you are happy or sad, Sorry. Let’s keep to the pertinent facts. I can listen to your complaint or I can spend time solving the problem; which do you prefer? BTW Retailers are solving the issue as they said in the details (Go back to point 1)
10) Attitude is all important… This is just stuff… The happiest shoppers are the ones with the Xmas Spirit… Like the man in Florida buy 3 kids bikes for his church’s ministry to disadvantaged children… smiling through the order because he knew those kids would never know he was involved, and thanking the Lord for reaching out to them.
blog.seattlepi.com
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